- Provide advanced technical support to Wix.com users
- Provide VIP ticket support with an SLA of 1 hour
- Troubleshoot effectively and identify bugs when present
- Communicate bugs to development team
- Proficient knowledge of both CRM and SEO
- Proficient web design skills

- Prepared coffees, teas, and baked goods
- Worked the tea and coffee counter and upselling retail goods
- Cleaned shop front, coffee machine, retail area

- Engaged customers and took orders while working the cash register
- Maintained store displays, restocked merchandise and condiments station
- Sanitized and tidied storefront, restrooms, stockroom, and coffee bar/ bean station
- Prepared brewed coffee, tea and warm breakfast items for customers as needed
- Prepared espresso beverages using La Marzocco Linea PB
Espresso machine/grinder/portafilter daily maintenance + daily grinder calibration (Mythos One)
- Identified and implemented several ideas for improving efficiency and operations resulting in more systematic mid shift and bar closing routines for Peets’ baristas and thereby reducing stress on the individual
- Proficient latte art skills: hearts, rosettas, tulips

- Customer service position initiating quick and professional communication
between Nurx representative and patients in a HIPAA compliant manner
- Responsible for ensuring customers received birth control and PrEP medications in a timely manner, worked out any kinks with scheduling and shipping
- Communicated directly with patients via messaging and phone platforms
- Communicated directly with pharmacies, medical providers, and insurance providers as a patient advocate

- Held accountable for answering the phone, emails, tenant invoicing using Quickbooks, opening and distributing mail, mailing checks, office upkeep, account admin privileges for all company accounts, compiling executive travel itineraries (domestic and international)
- Property portfolio of 10 commercial properties around the Bay Area
- Property management duties included: responding to tenant inquiries, fixing any issues onsite, hiring any maintenance that needed to be performed, and general building upkeep
- Project management roles included initiating bids with contractors and various building crews, scheduling build outs, ordering supplies, and corresponding with the building owner and architect
- Showed spaces for lease and was direct point of contact for all available spaces

- Music and entertainment public relations
- Sent client pitches
- Engaged in client meetings to discuss branding, social media marketing
- Held responsible for event scheduling: confirmed clients to events around LA area
- Escorted clients to red carpet events
- Compiled outlet research
- Contributed to blog/ wrote copy for social media accounts